Because X Service is a fully-managed application there is no investment in hardware, no complicated integration process and you will see immediate Return On Investment. X Service lets you communicate with your engineers in real-time and gives total visibility of their activity. Increased insight and real-time communication means more efficient workflow and improved customer service no matter what challenges come your way.

This powerful technology integrates with our scheduling application to send each engineers’ job schedules to their mobile devices. A simple interface presents detailed information with each job to ensure the engineer completes it correctly. You can quickly and easily compare actual activity to the plan and take action to keep the plan on track. And because you are in touch all day, you can eliminate the need for time consuming debriefing sessions.

The solution requires minimal training, and is fully configurable to your business so you can use specific terminology to help make our solutions second nature to your workforce.

When you have a large number of customers or operate across many categories, having detailed job information in advance means the right engineer with the right skillset can be assigned and the parts ordered in advance. You can select the most suitable engineer for each job by matching job location with detailed engineer information including skills, tools, parts and location making sure you get the most from your resources.

Information attached to each job also means the engineer knows exactly what each job involves and can confirm he will be equipped to complete it, significantly increasing your first time fix rate and improving the customer experience overall.

With the flexibility to change the schedule in real-time and communicate changes to your workforce you can manage remotely at the push of a button. With X Service a cancellation, traffic congestion or a job taking longer than expected will not jeopardise customer service levels – you can be proactive to keep your operation moving smoothly in the face of unforeseen circumstances.

Navigation information will automatically take your engineers from one job to the next using the most efficient route. It also allows an estimated time of arrival to be communicated to the customer, which helps maintain customer satisfaction. And because all your jobs and contacts are pre-programmed engineers won’t need to manually input addresses, which eliminates navigation errors.

Once at a job, simple processes which can be tailored to any situation can be used to guide the engineer to full completion, avoiding service penalties and maintaining customer satisfaction. These processes provide real-time information on engineers through each job documenting arrival and completion times as well as appending photographs, recording outcomes and logging parts used or required. X Service also provides access to thousands of exploded schematics to assist engineers in job completion. Overall, the improved efficiency X Service affords improves workflow at every level.

X Service helps you to manage van stock and parts ordering so you can reduce the amount of stock held in vans to reduce your burden on working capital, minimise the risk of theft or loss and generally take a more efficient demand-led reordering and replenishing approach.

Electronic signature capture provides instant proof of work upon job completion. This exciting feature along with real-time transfer of job data allows enables a faster and more accurate billing cycle to improve cashflow. With electronic real-time documentation of work done, parts used and the exact date and time along with a confirming signature you can avoid lost paperwork, eliminate administrative errors and maintain secure records which makes it much easier to resolve potential disputes maximise your billing potential.

Following completion of work job detail including completed tasks and parts used can be included with invoices to minimise queries. And by recording exact work done and emergency call out fees you can minimises commercial leakage and lost revenue opportunities.

X Service quickly generates the documentation required by various regulatory bodies to certify work has been completed by a competent engineer, using approved parts and methods, to an agreed standard. By automatically providing this certification you can eliminate the time associated with the manual process and avoid costly fines.